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Our Terms shape how you play and withdraw

When you open an account with mposun login, you're agreeing to the terms that govern deposits via DANA, OVO, GoPay and QRIS, how we verify your identity before…

Account rulesWithdrawal verificationPayment protection
mposun login Our Terms shape how you play and withdraw
GET CLARITY ON YOUR TERMS

Reach our team to ask about your account

Live chat Open the chat icon in the lobby corner. We're available 8 a.m.
Email support Send questions to [email protected]. Include your account number and a clear description of your…
In-app help section Tap Settings in the lobby, then Help Centre, then select Terms or Payments.
HOW WE PROTECT YOU

Data security, account access and your rights

Your data stays yours

We collect only what you need to open and fund your account—name, email, phone, date of birth and payment details. We never sell this to third parties. It's encrypted on our servers and backed up daily.

Account closure and data deletion

You can close your account any time through Settings > Account > Close Account. We'll delete personal data 90 days after closure, unless we're required to keep it for legal or anti-fraud reasons.

Withdrawal verification stops fraud

Before we send money back to your DANA, OVO, GoPay or QRIS wallet, we confirm your identity with a phone call or email code. This protects you from unauthorised transfers.

Cookies and your browser

We use session cookies to keep you logged in on desktop and app. Essential cookies track fraud and payment patterns. You can disable non-essential cookies in browser settings without losing access.

Request your data anytime

Write to [email protected] with 'Data Subject Request' in the subject line. We'll send a zip file of everything we hold on you within 30 days.

Dispute a charge or withdrawal

If a deposit via DANA, OVO, GoPay or QRIS charged twice, or a withdrawal didn't arrive, contact live chat with your transaction ID. We investigate within five working days.

Common questions about our terms

Yes. When you tap Create Account, you're confirming you've read and accept our full terms. You can review them anytime in Settings > Legal. If you don't agree with any part, don't proceed—your data won't be stored.

If we detect fraud, account sharing, or misuse of a payment method, we'll freeze your account and contact you. You'll have seven days to respond. Serious breaches lead to permanent closure and funds forfeiture where local law allows.

We can update terms, but we'll email you 30 days in advance. Changes usually involve new payment methods, updated security rules or compliance updates. Your existing balance isn't affected by most changes.

Deposits via DANA, OVO, GoPay and QRIS are final once cleared to your mposun login wallet. If you didn't mean to fund your account, contact live chat within an hour and we may reverse it. After that, only a withdrawal reverses the balance.

We approve withdrawals in under 30 minutes on working days between 9 a.m. and 5 p.m. Indonesia time. Money reaches your DANA, OVO, GoPay or QRIS account one to three business days later, depending on the bank.

Our terms apply where local law permits. If you're travelling abroad, you can still access your account via desktop or app, but where eligibility depends on local law, you may not be able to deposit or withdraw until you're back in an eligible region.

mposun login is operated by our backend team in compliance with Indonesia's payment and data regulations. Disputes are handled by our legal team and support staff. For formal complaints, write to [email protected] with 'Formal Complaint' in the subject line.